At Trikalagyan Sampanna Handicrafts Pvt. Ltd., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes details such as your name, email address, shipping address, billing address, phone number, and payment information.
  • Non-Personal Information: This includes information about your device, IP address, browser type, and how you interact with our website (e.g., pages visited, actions taken).
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze trends, and gather demographic information. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and payment processing.
  • Customer Support: To provide customer service and respond to inquiries or concerns you may have regarding our products or services.
  • Marketing & Promotions: To send you information about new products, promotions, special offers, and updates, if you have opted in to receive such communications.
  • Improving Our Website: To analyze user behavior and improve the functionality and user experience of our website.
  • Legal Obligations: To comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers in the following cases:

  • Payment Processors: We use secure payment processors to handle transactions. These providers may collect and store your payment information.
  • Shipping Providers: To fulfill your orders, we may share your shipping information with third-party delivery services.
  • Legal Compliance: If required by law, we may disclose your personal information to authorities to comply with legal obligations or to protect our rights.

4. How We Protect Your Information

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: We use SSL encryption to protect sensitive data transmitted through our website.
  • Secure Servers: Our servers are hosted in secure data centers, and we maintain strict access controls.

While we implement security measures, no method of data transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we update or correct any inaccurate personal data.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Object to Processing: If you believe your personal data is being processed unlawfully, you can object to its processing.

To exercise these rights, please contact us at trikalagyansampannahandicrafts@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (like pixels and web beacons) to track how you interact with our website, provide personalized experiences, and analyze trends. Cookies are small files stored on your device. You can control the use of cookies by adjusting your browser settings, but disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant updates, we will notify you by posting the updated policy on our website and updating the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Trikalagyan Sampanna Handicrafts Pvt. Ltd.
Email: trikalagyansampannahandicrafts@gmail.com
Phone: +919460792493
Address: 9, Block -1, 65, Atghara, Napara, Phooltala, Rajarhat – Gopalpur, Kolkata – 700136

Last Updated: 21/ 1/ 2025