At Trikalagyan Sampanna Handicrafts Pvt. Ltd., we take pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following Return and Exchange Policy:

1. Eligibility for Return or Exchange

  • We accept returns and exchanges within 15 days from the date you receive your product.
  • The product must be unused, unwashed, and in its original condition, including the packaging.
  • To initiate a return or exchange, please ensure that the item is not a customized product or a final sale item, as these are non-returnable.
  • The item must be returned in its original packaging (including tags, if any), and any free gifts or promotional items sent along with the product must also be returned.

2. How to Initiate a Return or Exchange

To request a return or exchange, follow these steps:

  1. Contact our Customer Service team within 15 days of receiving your order by emailing us at trikalagyansampannahandicrafts@gmail.com or calling our helpline at +919460792493.
  2. Provide your order number, product details, and reason for return/exchange.
  3. Once your request is processed and approved, we will send you instructions on how to return the product.
  4. Please do not send any items back without prior approval. Unauthorized returns will not be accepted.

3. Return Shipping Costs

  • Domestic Returns:
    For domestic orders, return shipping costs will be borne by the customer unless the item is damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.
  • International Returns:
    For international orders, customers are responsible for return shipping costs. However, if the product is defective or damaged, we will reimburse the shipping charges upon receipt of the product.
  • Exchange Shipping Costs:
    For exchanges, customers will bear the shipping costs for both the return of the original item and the dispatch of the replacement item, unless the item is defective or incorrect.

4. Refund Process

  • Refund Method:
    Refunds will be processed through the original payment method (credit card, PayPal, etc.). Please allow up to 10-14 business days for the refund to be credited to your account after we receive the returned item.
  • Partial Refunds:
    If the returned product is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we may issue a partial refund or decline the return.
  • Non-Refundable Items:
    Some items are non-returnable or non-refundable, including:
    • Custom or personalized items
    • Final sale items
    • Gift cards

5. Defective or Damaged Products

  • If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receiving the product.
  • Provide clear photos of the damage or defect along with your order number and the product details.
  • We will offer you a full refund or replacement at no additional cost, and we will cover the return shipping fees.

6. Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

  • Customized or personalized products
  • Products that have been used or washed
  • Items purchased during sales, promotions, or clearance events (unless faulty)
  • Gift cards or vouchers

7. Exchanges

  • We offer exchanges for products of the same value, or you may choose a different product by paying any difference in price.
  • The product must meet the same conditions as mentioned above (unused, original packaging, etc.).
  • To request an exchange, follow the same process as for returns. After receiving the returned product, we will ship the new item as soon as possible.

8. Final Thoughts

We strive to provide the highest quality products and service to our customers. If you have any issues or concerns about your order, please don’t hesitate to contact our customer support team. We are here to help!

Contact Information:
If you have any questions regarding our Return & Exchange Policy, please reach out to us at:

Email: trikalagyansampannahandicrafts@gmail.com
Phone: +919460792493
Address: 9, Block -1, 65, Atghara, Napara, Phooltala, Rajarhat – Gopalpur, Kolkata – 700136